The Mindful Guide to
Conflict Resolution

The conversations leaders avoid are usually the ones that matter most. This book is about having them - with presence, clarity, and without damage to the relationship.

Adams Media / Simon & Schuster, 2019 · Available worldwide

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The Mindful Guide to Conflict Resolution by Rosalie Puiman

"Every one of us can benefit from Rosalie Puiman's practical wisdom and immediately effective approaches. This book is not just about resolving conflicts - it's an incredibly user-friendly guidebook for daily living and interaction."

Alan Seale Director, Center for Transformational Presence · Author of Transformational Presence

What the book is about

A framework for the conversations that actually matter

Most leaders are skilled at managing up, presenting confidently, and driving results. The conversation they dread - with the difficult colleague, the resistant board member, the team that keeps circling the same impasse - is a different matter entirely.

This book gives you a practical, human framework for those conversations. Not how to win them. How to actually have them - and come out the other side with the relationship intact.

Written from two decades of coaching leaders through their hardest moments, it introduces concepts that Rosalie continues to develop in her work with senior executives today.

Key concepts

The Undercurrent

Every conversation has a layer running beneath what's said. The real conflict usually lives there.

The Iceberg

People reveal roughly 10% of themselves in any interaction. The 90% below drives almost everything.

The And-Stance

Two people can both be right. Holding that truth open is where solutions that actually hold begin.

The PAUSE Framework

Presence · Acceptance · Undercurrent · Synchronicity · Exchange - a step-by-step approach to any difficult conversation.

Listen

Rosalie on the Lead Like No Other Podcast

A conversation with Patrick Veroneau on the mindful approach to conflict - what it means, and why it matters for leaders.

Listen on Apple Podcasts

Reader reviews

What people are saying

"Her book provides great perspectives and effective strategies to address conflict whether it is with a co-worker, a friend or a family member. A book I recommend without hesitation."

Patrick Veroneau, Lead Like No Other Podcast

"I would recommend for everyone to read this book and dare to have difficult, deeper conversations. Rosalie clearly sets out the steps on how to have difficult conversations."

Kim S. Taylor

"Super easy to read with many great real world examples for how to apply mindful communication tactics in every kind of situation, from work to family. Highly recommended."

Melissa Ruggles

About the author

Rosalie Puiman

Rosalie Puiman is a leadership coach, facilitator, and ICF-certified Transformational Presence Coach with over 20 years of experience working with senior leaders and global executives. She is faculty at THNK School for Creative Leadership.

The Mindful Guide to Conflict Resolution was her first book - and the beginning of a framework she has continued developing ever since. The concepts introduced here - the undercurrent, the iceberg, the PAUSE method - form the intellectual foundation of her work with leaders today.

Her current work, the Sovereign Leader Program, takes leaders deeper into the inner shifts the book points toward. If the book resonates and you want to go further, that is where it starts.

Explore working with Rosalie